Privacy Policy

At TheHupStore ("we", "us", "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website. We are committed to complying with the Information Technology Act, 2000, and the applicable SPDI (Sensitive Personal Data or Information) Rules.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the essential information required to serve you better:

Personal Information

• Full name

• Email address

• Mobile number

• Gender (optional)

• Shipping and billing addresses

• Order and transaction details

• Payment information (handled securely by third-party gateways)

⚠️ We do not store your credit/debit card details on our servers.

Device and Usage Data

• IP address

• Browser type and version

• Device information

• Operating system

• Anonymous user behavior (via cookies and pixels)

2. Purpose of Data Collection

Your information is collected and used to:

• Process and deliver orders

• Send order and delivery updates

• Provide customer service and support

• Improve our website and product offerings

• Detect and prevent fraud or unauthorized access

• Send promotional or personalized offers (only if you opt in)

• Fulfill legal and regulatory obligations

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties.

We may share your data with:

• Courier/logistics partners (for shipping)

• Payment gateways like Razorpay or Paytm (for transactions)

• Customer support vendors

• IT and analytics service providers

• Government or regulatory authorities (if legally required)

• Affiliates or subsidiaries (only as necessary)

• Business successors (in case of mergers, acquisitions, or restructuring)

All sharing is done with due data protection obligations in place.

4. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

• Recognize returning visitors

• Analyze website traffic

• Deliver personalized content and recommendations

• Show relevant ads across platforms

You may modify or disable cookies in your browser settings. However, this might affect some website features.

5. Your Rights

You have the right to:

• Access your data

• Update or correct your data

• Withdraw consent for data processing

• Request deletion of your personal data

• Opt out of marketing communication

📧 To exercise your rights, email us at thehupstore@gmail.com with verifiable details (e.g., your order number or registered email ID).

6. Data Retention

We retain your information only as long as necessary for:

• Order fulfillment

• Legal compliance

• Dispute resolution

• Fraud prevention

Upon your request, we will delete your data unless retention is required by law.

7. Data Security

We use industry-standard practices to protect your information, including:

• SSL encryption

• Firewall protection

• Role-based access controls

• Secure third-party integrations

Despite our best efforts, no method of transmission over the internet is 100% secure. We are not liable for breaches caused by Force Majeure events (e.g., cyberattacks, natural disasters).

8. Grievance Officer Contact

If you have any questions, complaints, or concerns about this Privacy Policy or our handling of your data, please contact our designated Grievance Officer:

Name: Monu Kumar
Email: thehupstore@gmail.com
Response Time: Within 7 business days

9. Policy Updates

We may periodically revise this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.

Continued use of our services after changes are made constitutes your acceptance of the revised policy.

TheHupStore

Crafted for Comfort. Backed by Privacy.